Responsible Gaming at ac99

1. 18+ Age Restriction Policy

ac99 operates an absolute minimum age policy of 18 years for all players. This is not simply a terms-and-conditions formality — it is a firm platform-wide rule that is enforced at the account verification stage and monitored on an ongoing basis. Gambling by individuals under the age of 18 is strictly prohibited on ac99, regardless of whether a minor has accessed the platform using another person's account credentials.

During the account verification process, all players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or valid driving licence — confirming their date of birth. Accounts that have not completed age verification are restricted from making withdrawals until the verification process is completed successfully.

If ac99 has reasonable grounds to suspect that a registered account belongs to a person under the age of 18, the account will be suspended immediately pending investigation. In cases where a minor is confirmed to have gambled, all funds in the account will be retained or returned in accordance with applicable legal requirements, and the matter may be reported to relevant authorities.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience level. The first and most important step toward addressing a gambling problem is recognising that one exists. ac99 encourages all players to remain honest with themselves about their gambling habits and to regularly reflect on whether their play is staying within healthy boundaries.

The following self-assessment questions are not a clinical diagnostic tool, but they can help you identify whether your gambling habits may be causing concern. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use one of the player protection tools described below.

Recognising a problem early makes recovery significantly more manageable. ac99 urges all players who are concerned about their gambling behaviour to take immediate action — whether that means setting a deposit limit, taking a time-out, or requesting full self-exclusion.

3. Player Protection Tools

ac99 provides a comprehensive set of player protection tools that are available to every registered account holder. These tools are designed to give you direct, immediate control over your gambling activity. All tools can be activated by contacting the ac99 support team at [email protected] or through your account settings panel where applicable.

The full suite of available player protection tools includes:

• Deposit limits — Set the maximum amount you can deposit over a defined period (daily, weekly, or monthly).
• Loss limits — Cap the maximum amount you can lose within a defined period before further betting is blocked until the limit resets.
• Session time reminders — Configure automatic notifications reminding you of how long your current gaming session has been running.
• Time-out periods — Temporarily suspend your account for a defined short-term period (24 hours to 30 days).
• Self-exclusion — Permanently or long-term block yourself from accessing the ac99 platform.
• Reality checks — On-screen notifications during gameplay that display your current session duration and net win/loss position.
• Account closure — Permanently close your ac99 account at any time on request, with final balance paid out subject to verification.

4. Deposit and Spending Limits

Setting a deposit limit is one of the most practical steps any player can take to keep their gambling within a comfortable budget. ac99 strongly recommends that every player set a deposit limit that reflects their disposable income — the amount they are genuinely comfortable losing without affecting their daily financial commitments.

Deposit limits at ac99 are available in three timeframes. Each limit applies independently, allowing you to combine them for layered control.

To set or modify a deposit limit on your ac99 account, contact the support team directly at [email protected]. Limits can be set to any BDT amount of your choosing. Once a daily, weekly, or monthly deposit limit is in place, any attempted deposit that would exceed that cap will be automatically declined by the ac99 payment system, and you will receive a notification explaining why the transaction was blocked.

5. Time-Out and Cooling-Off

Sometimes a player simply needs a short break without committing to a lengthy exclusion period. The ac99 time-out feature is designed exactly for this situation. A time-out temporarily suspends access to your account for gambling purposes, giving you space to reassess your habits without permanently closing your account.

Time-out periods available at ac99 are as follows:

• 24 hours — A brief pause, suitable for a player who has had an unexpectedly large loss session and wants to stop immediately.
• 48 hours — A weekend break option for players who want to step away over two days.
• 7 days — A one-week break suitable for players who want meaningful time away from the platform.
• 30 days — A full month's break recommended for players who are beginning to notice early signs of problem gambling behaviour.

During any active time-out period, your ac99 account will be inaccessible for login, deposits, and bet placement. All promotional communications, including bonus offers and match notifications, are automatically suppressed for the duration of your time-out. Any winnings or pending withdrawals that were already in progress at the time of the time-out activation will continue to be processed normally.

6. Self-Exclusion Programme

Self-exclusion is the most powerful account protection tool available at ac99. It is intended for players who have recognised that their gambling behaviour has become harmful and who wish to block themselves from accessing ac99 for an extended period. ac99 treats all self-exclusion requests with the highest level of seriousness and processes them as a priority.

7. Protecting Minors

Keeping minors safe from exposure to online gambling content is a responsibility that ac99 takes seriously. We actively encourage parents and guardians in Bangladesh to take the following steps to prevent underage access to gambling platforms.

• Use parental control software on all devices that a minor may access. Tools such as family safety settings built into Android, iOS, and Windows can block access to gambling-related websites and apps at the operating system level.
• Never share your ac99 login credentials with anyone, including family members. Keep your username and password private and do not allow others to use your account.
• Log out of your ac99 account after every session on shared devices to prevent unauthorised access.
• Talk to young people in your household about the risks of gambling. Open conversations about money management and the nature of chance are among the most effective preventative measures available to parents.
• Report suspected underage access immediately by contacting [email protected]. ac99 will investigate and act promptly on all such reports.

ac99 does not direct any advertising or promotional content toward minors and does not use imagery, themes, or characters that might have particular appeal to persons under 18 years of age.

8. Getting Help and Support

If you believe that gambling is negatively affecting your life — or the life of someone close to you — please do not wait. Reaching out early is the single most effective action you can take. ac99's support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6), and all responsible gaming communications are handled confidentially.

There is no shame in asking for help. Gambling problems are recognised health and wellbeing concerns, not character failings. The ac99 team will never judge any player who comes forward with a concern about their gambling behaviour. Our role is to provide practical support and to connect players with the right tools and information as quickly as possible.

To activate any protective tool, request self-exclusion, or simply discuss a concern, contact the ac99 responsible gaming team at [email protected]. Please include your registered username and a brief description of the support you are seeking. A member of the team will respond within two hours.